Manufacturing defects, hardware failures, material issues, mechanisms, controls, and brackets
Normal wear and tear, damage from improper use or accidents, unauthorized repairs, environmental factors like excessive sun fading
Contact us with your order details, photos of the issue, and a description of the problem.
Claims reviewed within 3-5 business days. We'll contact you with next steps.
Our warranty covers defects in materials and workmanship for the duration of the warranty period.
Our motorized window treatments include a 5-year warranty on motors and electronic components, in addition to the standard product warranty.
Fill out the form and our team will reach out within 3-5 business days.